For most inquiries, please contact us via e-mail: PennGen@vet.upenn.edu

Fax: (215) 573-2162

PennGen Mailing Address
PennGen
School of Veterinary Medicine
University of Pennsylvania
3900 Delancey Street
Philadelphia, PA 19104

General Inquiries, Billing, Payment, Shipping Addresses, and Other Questions
For questions regarding sample collection, submission of tests, and other issues, please review our Instructions for Sample Submission and frequently asked questions first. Please allow 3-4 weeks before initiating phone contact regarding your results. Alternatively, you can send an email to PennGen@vet.upenn.edu. In the email please state the Test Requested, Call Name of Animal, Owner/Vet or Clinic/Submitter's Name, Tracking Number from Submission Form and the approximate mailing date. We aim to respond to all emails within one business day.

If you need more information or if your question was not answered, please direct your call based on your need:

Metabolic Screening, Fanconi Syndrome and Urine Cystinuria Testing
Call the Metabolic Lab at (215) 573-7545

DNA Testing, Blood Typing, Osmotic Fragility and other Hematology Testing
Call the Josephine Deubler Lab at (215) 898-3375

Genetic Skin Disease Testing and Cytogenetics Laboratory
E-mail: DogDerm@vet.upenn.edu

JDCM Testing Laboratory
Phone: (215) 898-5703 or E-mail: JDCMtest@vet.upenn.edu