Contact PennGen Labs
For most inquiries, please contact us via:
- E-mail: penngen@lists.upenn.edu
- Phone: (215) 898-8894
You may also wish to review our Frequently Asked Questions (FAQ) section at the left.
General Inquiries, Billing, Payment, Shipping Addresses, and Other Questions
Call Our Administrative Office at (215) 898-8894
For questions regarding sample collection, submission of tests, and other issues, please review our frequently asked questions first.
Please allow 3-4 weeks before initiating phone contact regarding your results. Alternatively, you can send an email to penngen@lists.upenn.edu. In the email please state the Test Requested, Call Name of Animal, Owner/Vet or Clinic/Submitter's Name, Tracking Number from Submission Form and the approximate mailing date. We aim to respond to all emails within one business day.
If you need more information or if your question was not answered, please direct your call based on your need:
DNA Testing
Call the Josephine Deubler Lab at (215) 898-3375
Metabolic and Urine Cystinuria Testing
Call the Metabolic Lab at (215) 573-7545
Blood Typing/Transfusion
Call the Transfusion Lab at (215) 573-6376
Karyotyping
Call the Cytogenics Lab at (215) 573-7545
PennGen Mailing Address
Dr. Giger/PennGen
School of Veterinary Medicine
University of Pennsylvania
3900 Delancey Street
Room 4013
Philadelphia, PA 19104-6010